Return And Exchanges
To request a return or an exchange, kindly reach us by call or whatsapp on 01018983924
Our team will assist you during the following steps.
Our working hours is from 09: 00 AM to 05:00 PM daily.
1. Expected Return Time
You may request a return or exchange within 14 days after you receive your item(s).
2. Money Back
Online orders are refunded to your account once the refund request is accepted.
3. Item Condition
Your item must be unused and in the same condition that you received it. It must also be in the original packaging. All tickets must be attached. The courier will not accept items that are not neatly folded and returned in their original state.
4. Shipping Fee
There is a shipping fee for returns and exchanges. Please note that this fee goes to the shipping company and not our entity. Exchanges and returns have the same shipping fee as the one paid in your original order. For example, if in your original order you paid a 50 EGP shipping fee according to your zone, then your exchange/return shipping fee wil 50 EGP as well.