FAQ

Welcome to the LITTLE'S FAQ page! Here you'll find answers to some of the most common questions about our brand, products, and services. If you don't find the answer you're looking for, feel free to reach out to us via WhatsApp at 01017518895.
1. What is LITTLE'S?

LITTLE'S is a dedicated children's clothing brand, founded in 2018, that offers high-quality, comfortable, and stylish clothing for kids. We believe in creating clothes that kids love to wear and parents trust, all while offering a seamless shopping experience online.

2. Where are LITTLE'S products available?

LITTLE'S products are available online through our website https://littl-s.myshopify.com/. We ship our products across Egypt and to select international destinations.

3. What is your return and exchange policy?

Our return and exchange policy is simple and customer-friendly:

  1. Timeframe: You may request a return or exchange within 14 days after receiving your item(s).
  2. Condition: Items must be unused, in the same condition that you received them, and in the original packaging with all tickets attached. Items that are not neatly folded and returned in their original state will not be accepted by the courier.
  3. Process: If your item meets the above criteria, we will easily process your exchange or refund.
  4. Shipping Fee: There is a shipping fee for returns and exchanges, which is the same as the shipping fee paid in your original order. For example, if you paid a 50 EGP shipping fee in your original order, the exchange/return shipping fee will also be 50 EGP.
  5. Refunds: Online order refunds are processed directly to your account once the refund request is accepted.

To request a return or exchange, please contact us via WhatsApp at 01017518895. Our team will guide you through the process.

4. How do I place an order on LITTLE'S website?

Placing an order is easy:

  1. Browse through our collections on https://littl-s.myshopify.com/.
  2. Select the items you wish to purchase and add them to your cart.
  3. Proceed to checkout, fill in your shipping details, and complete the payment.
  4. You will receive an order confirmation via email or WhatsApp with your order details.

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards
  • Cash on Delivery (for select locations within Egypt)
  • Online Payment via secure payment gateways

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor the status of your shipment online.

7. What are your shipping policies?

Domestic Shipping: We offer free shipping for orders exceeding a specified amount within Egypt. Orders below this amount will incur a shipping fee.

Delivery Times: Delivery within Egypt typically takes between [number] to [number] business days. International deliveries may take longer.

For more details on our shipping policies, please visit our Shipping and Delivery page.

8. How can I contact LITTLE'S customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can contact us directly via WhatsApp at 01017518895 during our working hours from 09:00 AM to 05:00 PM daily.